Privacy Policy

Who we are

This website is operated by Flooring Oman, a sports flooring contractor based at Building No 139, Way No 3905, Ruwi, Muscat, Sultanate of Oman. When this policy refers to "we", "us", or "our", it means Flooring Oman.

This policy explains what personal information we collect through this website and through direct communication (WhatsApp, phone, email), how we use it, and how we protect it. We are committed to handling your information responsibly and transparently.

Information we collect

We collect information that you voluntarily provide when you contact us or submit an enquiry. This may include:

• Your name and contact details (phone number, email address)
• Company or organisation name
• Project location and facility details
• Service requirements and project descriptions
• Drawings, photographs, or reference files you choose to share
• Any other information you include in your messages

We also automatically collect limited technical data when you visit our website, including your IP address, browser type, device type, and pages visited. This data is collected through standard server logs and is used for website security and performance monitoring only.

How we use your information

We use the information you provide for the following purposes:

• To respond to your enquiry and provide project guidance
• To assess site conditions and prepare quotations
• To coordinate material supply, installation, and project delivery
• To provide post-installation support, maintenance, or repair services
• To maintain internal project records and improve our service delivery
• To comply with applicable legal and regulatory obligations in Oman

We do not use your information for automated marketing, sell it to third parties, or share it with unrelated businesses.

Information sharing

We may share your project information with trusted third parties only when necessary to deliver our services. This includes:

• Material suppliers and manufacturers involved in your project
• Subcontractors working on installation or site preparation
• Logistics and shipping providers for material delivery
• Professional advisers (legal, accounting) as required by law

We require all third parties to handle your information responsibly and only for the specific purpose it was shared. We do not sell, rent, or trade personal information.

File uploads and project documents

If you share drawings, layouts, photographs, or other project files with us, we use them solely for the purpose of assessing your project, preparing quotations, and coordinating work. These files are stored securely and are not published on our website or shared publicly.

Data retention

We retain your information for as long as reasonably necessary to fulfil the purposes described in this policy. For completed projects, we typically retain records for a period consistent with standard business practice and any applicable warranty or legal obligations. You may request deletion of your information at any time by contacting us.

Data protection and security

We implement appropriate technical and organisational measures to protect the information we hold. This includes secure hosting, access controls, and encrypted communication channels. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Cookies and tracking

This website uses essential cookies required for basic functionality. We do not use advertising cookies, tracking pixels, or third-party analytics platforms that profile individual visitors. If this changes in the future, we will update this policy and provide appropriate notice.

Your rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to any legal retention requirements
• Withdraw consent for us to contact you at any time

To exercise any of these rights, contact us using the details below.

Changes to this policy

We may update this privacy policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact us

If you have questions about this privacy policy or how we handle your information: