Privacy Policy

This Privacy Policy describes how FLOORING OMAN ("we," "us," or "our"), a provider of professional flooring solutions in Oman, collects, uses, and protects the personal information you provide when you use our website, contact us, or engage with our services.

1. Information We Collect

We only collect information that is necessary for us to provide our services and communicate with you.

A. Information You Voluntarily Provide

This includes personal data you submit when you request a quote, call us, or use our WhatsApp contact link:

• Contact Information: Your name, phone number (especially via the `tel:` or WhatsApp links), email address (if provided), and company name.
• Service Details: Information about your flooring requirements, location in Oman (e.g., Muscat, Salalah, Sohar), project size, and preferred contact time.
• Communication Records: Copies of correspondence (via email, phone logs, or messaging apps) related to inquiries and service provision.

B. Automatically Collected Information (Website Data)

Like most modern websites, we may collect non-personal data when you visit our site, primarily to help us understand how to improve our service offerings and website performance. This may include:

• Usage Data: Pages visited, time spent on pages, links clicked, and the sequence of pages visited.
• Technical Data: IP address, browser type, device type, and operating system.

We typically use tools like Google Analytics for this purpose. This data is aggregated and does not personally identify you.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To schedule free site visits, prepare accurate quotes, and deliver our flooring installation and repair services.
• Communication: To respond to your inquiries, provide technical support, and send necessary updates regarding your project.
• Marketing: To send occasional information about our new services or promotions, but **only** if you have explicitly opted in or consented to receive such communications. You can opt-out at any time.
• Improvement: To analyze website performance and service demand in Oman to enhance our offerings.

3. Data Sharing and Disclosure

We respect your privacy and will not sell, trade, or rent your personal identification information to any third parties.

• Internal Use: Information is shared only with our staff and certified installation teams in Oman as required to fulfill our service commitment to you.
• Legal Compliance: We may disclose your information when required by Omani law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Protection and Security

We are committed to ensuring your information is secure. We implement appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. However, remember that no method of transmission over the internet or method of electronic storage is 100% secure.

5. Your Rights in Oman

As a data subject, you have certain rights regarding your personal information, which we are committed to upholding, in line with established Omani legal principles and international best practices:

• Access: The right to request copies of your personal data we hold.
• Correction: The right to request that we correct any information you believe is inaccurate or incomplete.
• Erasure (The Right to be Forgotten): The right to request that we erase your personal data, under certain conditions.

To exercise any of these rights, please contact us using the details below.

6. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this website, please contact us at:

By using this site, you signify your acceptance of this policy.